General Terms of Service
By accessing or using the services of Hotux Hotel, including our website, booking platforms, and on-site facilities, you agree to be bound by these Terms and Conditions. These terms apply to all guests, visitors, and users of our services and may be updated at our discretion without prior notice. It is your responsibility to review these terms periodically for any changes.
Hotux Hotel reserves the right to refuse service to anyone for any reason at any time, provided such refusal complies with applicable laws. All bookings, stays, and interactions with our services are subject to the policies outlined herein, as well as any additional terms communicated at the time of reservation or check-in.
Booking and Payment Policies
All reservations made through our website, third-party platforms, or directly with Hotux Hotel require a valid credit card or other approved payment method to secure the booking. Full or partial payment may be required at the time of booking, depending on the rate or package selected. Rates quoted are subject to availability and may include applicable taxes, service fees, or surcharges, which will be clearly disclosed prior to confirmation.
Guests must be at least 18 years of age to make a reservation unless accompanied by a legal guardian. Check-in requires a valid government-issued ID matching the reservation details. Hotux Hotel is not responsible for errors in bookings made through third-party platforms; please verify all details before confirming your reservation.
Cancellation and Refund Policy
Cancellation policies vary depending on the rate plan selected at booking. Flexible rates typically allow cancellations up to 48 hours prior to check-in without penalty, while non-refundable rates are not eligible for refunds or modifications. Specific cancellation terms will be provided at the time of booking and in your confirmation email.
No-shows or early departures may incur full charges for the reserved stay, including applicable taxes and fees. Refunds, if applicable, will be processed within 7–10 business days to the original payment method. Hotux Hotel is not liable for cancellations due to unforeseen circumstances, such as weather or travel disruptions, though we will make reasonable efforts to accommodate affected guests.
Privacy and Data Protection
Hotux Hotel is committed to protecting your personal information. Any data collected during booking, check-in, or website usage (e.g., name, contact details, payment information) is handled in accordance with our Privacy Policy and applicable data protection laws. We use this information to process reservations, provide personalized services, and communicate updates or offers, with your consent where required.
We do not share your personal data with third parties except as necessary to fulfill your reservation (e.g., payment processors, booking platforms) or as required by law. You may request access, correction, or deletion of your data by contacting us at [email protected].
Use of Website
General Use and Ownership
The Hotux Hotel website, including all content, images, logos, and designs, is owned and operated by Hotux Hotel or its authorized affiliates. You may use the website solely for personal, non-commercial purposes, such as making reservations or accessing information about our services. Unauthorized use, including copying, distributing, or modifying website content, is strictly prohibited.
You agree not to engage in any activity that disrupts or interferes with the website’s functionality, including hacking, transmitting viruses, or attempting to gain unauthorized access to our systems. Hotux Hotel reserves the right to suspend or terminate access to the website for any user violating these terms.
Intellectual Property
All trademarks, logos, and content displayed on the Hotux Hotel website are protected by intellectual property laws and remain the exclusive property of Hotux Hotel or its licensors. You may not reproduce, distribute, or create derivative works from any website content without prior written permission from Hotux Hotel.
User-generated content, such as reviews or photos submitted to our website, grants Hotux Hotel a non-exclusive, royalty-free license to use, display, and distribute such content for promotional purposes, subject to our Privacy Policy.
Copyright Infringement Claims
If you believe that any content on our website infringes your copyright, please notify us in writing at [email protected]. Your notice should include: (1) a description of the copyrighted work, (2) the location of the allegedly infringing material, (3) your contact information, (4) a statement of good faith belief that the use is unauthorized, and (5) a signed declaration that the information is accurate.
Hotux Hotel will investigate and respond to valid claims promptly, removing or disabling access to infringing material as required by law. We may also terminate access for repeat infringers in accordance with applicable regulations.
Limitation of Liability
Hotux Hotel strives to provide a safe and enjoyable experience for all guests. However, we are not liable for any loss, injury, or damage arising from your stay, use of our facilities, or website, except where such liability cannot be excluded under applicable law. This includes, but is not limited to, indirect or consequential damages, loss of data, or interruptions caused by unforeseen events (e.g., natural disasters, technical failures).
Our services, including room availability and website content, are provided “as is” without warranties of any kind, express or implied. Hotux Hotel does not guarantee uninterrupted access to our website or error-free services and reserves the right to modify or discontinue services at any time.
Guest Conduct and Property Policies
Guests are expected to conduct themselves respectfully and comply with all hotel policies during their stay. Prohibited activities include smoking in non-designated areas, bringing pets (unless pre-approved), and causing damage to hotel property. Hotux Hotel reserves the right to charge additional fees for damages or violations and may remove guests for disruptive behavior without refund.
Personal belongings are the responsibility of the guest. Hotux Hotel is not liable for lost or stolen items, though we will make reasonable efforts to assist with recovery. Valuables should be stored in provided in-room safes or with our front desk.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Nepal. Any disputes arising from your use of our services or website shall be resolved through good-faith negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
Contact Us
For questions about these Terms and Conditions or any aspect of your stay, please contact us at:
- Email: [email protected]
- Phone: +977-222-333-444
- Address: 445 Mount Eden Road, Sundarbasti, Chakrapath, Nepal
Last updated: April 13, 2025
